Announcement
Hi, Mutts and Furballs has a quick turnaround time. Please mark this shop as a favorite. I love my Etsy shoppers and look forward to making your special gifts.
Featured items
Items
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Reviews
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Lorraine on Mar 26, 2024
5 out of 5 starsI have ordered several wind chimes and they are always beautifully done. I will continue to order more gif gifts.
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Lorraine on Feb 2, 2024
5 out of 5 starsExcellent quality and beautiful sound. I have ordered quite a few wind chimes from the vendor and I’m never disappointed.
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Rosa on Mar 17, 2024
5 out of 5 starsThis is the second Urn I’ve purchased. Beautifully made and friendly fast service. I revived it in perfect time when her ashes arrived.
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Leonard on Mar 16, 2024
5 out of 5 starsRhonda does extremely wonderful work with a loving hand. I recommend her and her company: Mutts And Furballs to any/everyone. Her products and customer services is excellent in every way.
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Dawn on Mar 14, 2024
5 out of 5 starsThis sign it exactly as described. Shipping was fast. I know my daughter-in-law will love it.
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Janet on Mar 6, 2024
5 out of 5 starsYou want to SUPPORT this shop! They actually care about the product they are shipping and want you to be happy about your purchase. Proofs were sent and conversation happened to get the PERFECT end product!!!
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
More information
Frequently asked questions
CUSTOM AND PERSONALIZED ORDERS:
Shipping times for personalized items will be 1-3 Business days AFTER any proofs are approved. See individual item description as some items may take a day or two longer.
PROCESSING TIME:
See the individual listings as processing times vary with each item. Production of your order might be substantially delayed if you fail to send images immediately after your order is placed or if you fail to respond to messages concerning your order.
SHIPPING AND DELIVERY:
Items will be shipped per listing details. Your order might be substantially delayed if you fail to send images immediately after your order is placed or if you fail to respond to messages concerning your order. Your order will be shipped to the mailing address you provided when you placed your order so be sure to check it for accuracy. The anticipated arrival date shown by Etsy not a guarantee. It is only an ESTIMATE based on the USPS guidelines. Any delay in delivery is out of my control. It is up to you to arrange or provide a safe/secure place for your packages to be delivered. I cannot replace or refund orders with tracking that shows delivered. If your item is returned for any reason, there will be a charge to have it shipped again.
RETURN POLICY:
Because each personalized item is made to order and is custom created just for you, returns cannot be accepted. If the order is incorrect due to my error, I will send a replacement.
If the error is due to incorrect information, such as spelling/grammar/punctuation errors and/or a poor quality image sent by you, I cannot be held responsible.
It is NOT considered my error once you approve a proof. Be sure to check spelling, dates, etc.
It is YOUR RESPONSIBILITY to COMPLETELY REVIEW your mockup (proof). ONCE YOU APPROVE THE PROOF, I WILL NOT BE RESPONSIBLE FOR ERRORS.
CANCELLATION POLICY:
I accept cancellations within one hour of purchase UNLESS I have received your custom information and I have started working with you on your order (proofs, etc.). Non-personalized items may be immediately processed and cancellations will not be accepted if the order is already packaged and ready to ship.
PROOF/MOCKUP of YOUR DESIGN:
- A proof will be sent within 24-48 hours of placing your order. Please check your messages often and reply quickly to avoid a shipping delay.
- Be sure to check spelling, dates, etc. IT IS YOUR RESPONSIBILITY TO COMPLETELY REVIEW YOUR MOCKUP. ONCE YOU APPROVE THE PROOF, I WILL NOT BE RESPONSIBLE FOR ERRORS.
- What you see online is a representation of the finished product. However, the image colors you see on your screen may slightly differ from the finished item.